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Frequently Asked Questions

Because You Shouldn't Have To Guess

Our Buyers and Sellers Ask Great Questions

We like that - it makes your experience, our business, and the world a better place. Below you'll find our answers to some of the more common ones.

Pricing & Availability

Q: Where do you get your suites?

A: On SuiteHop, suites can only be listed by Verified Sellers.  They include teams, venues, municipalities, professional ticket brokerages, and companies with long-term suite leases.  We carefully vet each seller and have direct relationships with each one to reliably ensure every order is hassle-free.  

Q: Why are prices so high…or so low?

A: Every listing reflects our all-in pricing, where you’ll never have service or handling fees added and shipping is always included for free.  Our sellers set their asking prices and are free to change them at any time before the tickets sell. Some are looking to profit on very popular events, while others just need to liquidate seats that will otherwise go unused.  The popularity of the event, the needs of the seller, and the broader supply and demand for the event are all factors in pricing.

Q: I don’t see the kind of suite I need listed for my event.  Can you help?

A: Yes! We have relationships with hundreds of suite owners who trust us to sell their suites directly but prefer not to publicly list on SuiteHop.com.  If you don’t see what you need on the website, or your order is especially complex, please contact us and we’ll let you know if any additional options are available.  

Q: Why shouldn’t I just order tickets through the venue?

A: That’s an easy one.  Sometimes you should.  But venues don’t typically sell individual tickets within suites, so if that’s what you need there is no better place than SuiteHop.  If you need a private suite, we encourage you to first check with the venue.  They may have suites available for single events and that may be a good option.  If you can’t find what you need at a price within your budget, we’re standing by to help!

Q: Can I buy a suite for the entire season?

A: We’re usually able to help with that!  To ensure you get exactly what you need, we recommend you contact us directly for some of the more complicated or larger transactions. 

Q: Do I have to pay tax?

A: When required by law, we collect tax.  Our All-in Pricing means you’ll never have service or handling charges or shipping added but you may see taxes added in the check-out process.

Catering, Food, & Drinks

Q: Is catering included in the price?

A: Sometimes, but not usually.  Catering information is provided in each listing.  However, if catering isn’t included in your purchase, you’ll have the option of purchasing food directly from the venue-provided suite caterers or at the concession stands. We’re here to help you plan the perfect menu for your event.

Q: Can I bring my own food and drinks?

A: Unfortunately outside food and beverage is not typically allowed in the suite. The suite catering companies provide a wide variety of options to accomodate special requests like dietary restrictions, birthday cakes, and a plethora of both alcoholic and non-alcoholic beverages. 

Locations, Amenities, & Features

Q: Why can’t I see the exact location of the suite?

A: Every listing is for a specific suite, usually owned or leased by private companies or individuals.  For the sake of the privacy of our sellers, we’ve created a “zone” system that puts suites of similar quality and location into groups.  This also makes the purchase process a bit simpler for our buyers, as it allows searching by price within certain areas of the venue more straighforward.  

Q: Are the private restrooms in the suite?

A: Sometimes, depending both on the venue and the specific suite.  Each suite has it’s own layout and amenities and we work hard to include the details.  However, in virtually every case the suite level has its own dedicated restrooms and they are typically closer to where you’ll sit, less crowded, and a bit nicer than what you’d find elsewhere in the venue.

Q: What’s in the suite?  

A: While there is quite a bit of variation between suites, most will include multiple comfortable seating options such as couches, loveseats, bar stools, and stadium seats, as well as TVs, a kitchen area, a closet for your belongings, and ample countertops and tables for your snacks.  You’ll also likely have full shelter from the weather and a great view of the action.  

Access, Bringing Guests, & Day-Of-Event Planning

Q: How many people can I invite to a private suite?

A: Occupancy for private suites varies widely and will be detailed in the listing for specific suite.  Typically, private suites hold anywhere from 10 to 30 guests.  Private suites are often listed for prices that, on a per seat basis, may be a great option even for groups smaller than the total suite occupancy limit. Learn more about the differences between shared suites and private suites to determine which is right for your group.

Q: Who else will be in the suite?

A: For Private Suites, there will not be anyone in the suite other than your guests, regardless of the seating capacity.  You get the whole thing!  For Shared Suites, there may or may not be others in the suite with you.  That can include the suite owner and his or her guests and/or others who have purchased tickets through SuiteHop or other outlets.  Learn more about the differences between shared suites and private suites to determine which is right for your group.

Q: Are seats assigned with the suite?

A: In a private suite, you have the run of the place and are free to decide who sits where within your group.   In a shared suite, there will be times that seats are assigned, while most guests move freely within the suite and make use of the different areas throughout the event.  Whenever possible, if there are specifically designated seats (as is more often the case when there are varying prices for tickets within a suite for a given event), the information will be provided in the listing.  Related: Is a Shared Suite or Private Suite right for our group?  

Q: Can I bring people into the suite that do not have suite tickets?

A: Only guests with suite tickets are permitted to enter your suite. Venues monitor the capacity of the suites very closely, and inviting guests into the suite without a suite ticket is strictly prohibited. 

Q: Do kids need tickets to get in?

A: Infants two and under are free!  All children 3 and older require a ticket.

Q: How early can I get into the suite, and how long after the event is over can we stay?

A: Each venue differs, but most suites open when the gates to the event open. Generally speaking, you will be able to stay in your suite for 1 hour after the event ends. 

Q: Can I use the suite to host a meeting before my event?

A: Leveraging an event is a great way to draw an audience for a meeting, product demonstration, or presentation. Many venues are equipped to host your meeting either in the suite, or in a meeting room in the venue. We’re happy to help you coordinate these details with the venue! 

Parking

Q: Is parking included?

A: Parking is not typically included when purchasing seats in a suite, but is often available for purchase. When you purchase a private suite, there are typically VIP parking passes included. Details will be included in the individual listing.  

Cancellations, Refunds, & Lost Tickets

Q: What happens if my event is cancelled?

A: We issue full refunds for any events that are cancelled without being rescheduled.  For rescheduled events, your tickets are valid for the new date.

Q: What is your refund policy?

A: All sales are final.  If you purchase tickets you end up not needing, we will be happy to assist you in relisting them but cannot guarantee they will be resold.  

Q: What happens if I lost my tickets?

A: In most cases lost suite tickets are unable to be replaced. If you are distributing tickets to a group of people in your suite, make sure to note the exact ticket that you give to each person, so that if getting a ticket reprinted is possible, we know which one to reprint.   

Ticket Delivery

Q: Can tickets be emailed?

A: Generally, no.  Unlike seats elsewhere in the venue, suite tickets typically must be shipped.  However, we’re happy to offer FREE FEDEX DELIVERY as part of our “All-in pricing”. 

Listing Your Suite

Q: How do I list my suite on SuiteHop?

A: We makes this as simple as possible, while ensuring that every suite comes from a Verified Seller.  The process can be completed in as little as one business day.  Please contact us to get started.  Additional information for sellers is available on our Seller’s Guide page.  

Other Common Questions    

Q: Is SuiteHop a ticket broker?

A: No, we are not a broker, we are a marketplace where sellers of luxury suites list their available events for sale. Some of the sellers on our marketplace are brokers that are reselling suites that they own. Our role is to connect buyers interested in luxury suites with available suite inventory.

Q: What are “SRO” tickets?

A: “SROs” are “Standing Room Only” tickets.  In suites, there are typically a number of options for guests, including stadium seats, bar stools, couches, and standing areas.  An “SRO” ticket doesn’t guarantee a specific seat, though the nature of a suite usually allows for the guests to make use of the different areas of the suite, which includes sitting and standing.  When purchasing an “SRO” ticket, you are granted access to the suite and may or may not have a seat for the duration of the event.